Standard Fees
Standard Fees
Standard fees can be set at different levels within the system to ensure maximum flexibility with minimal setup time. Here are the different levels and their functions:
Fee Levels
Seller Level
Standard fees can be set at the organizer level, applying to all events. This setting forms the top-level and can be overridden by subsequent levels. You can find this setting under the Settings and Finance modules.
Event Level
Specific fees can be set at the event level, overriding the seller-level settings. This allows for individual fees to be defined for selected events. These settings can be found in the event settings under the Fees tab.
Secret shop Level
The secret shop level allows for the adjustment of fees for specific customer groups, at the point of sale, or for internal transactions. Seller and event level settings will be overridden here. This setting can be found in the event settings under the Secret Shops Settings and the Fees Tab
Ticket Type Level
For more granular adjustments, a specific fee can be set for a particular ticket type. This setting takes precedence and overrides all previous settings at other levels. You can find this setting in the event settings, under the Ticket Categories tab and then the Ticket Type Settings.
Types of Online Fees
Online fees are charged for each booking made through online shops, secret shops, internal transactions, or purchase intents.
Fixed Ticket Fee
A fixed fee applied to each individual ticket in the cart, regardless of the ticket price. Free tickets are included as well.
Variable Ticket Fee | Variable Cart Fee
A percentage-based fee calculated on the total value of the cart. The percentage is applied to the total price of all tickets in the cart.
Cart Fee
A fixed fee applied to the entire cart. This fee is applied to all carts that include a price. Carts without a price are excluded.
Free Cart Fee
A fixed fee applied to any cart without a price. This fee specifically applies to carts that contain only free tickets or have no price due to a discount.
Rebooking Fee
A fixed fee applied to the entire cart during a rebooking process. This fee is charged for both internal rebookings and rebookings made by the ticket purchaser if these features are enabled.
Types of POS Fees
POS fees are charged for each booking made through the POS system, excluding internal transactions and purchase intents.
Fixed Ticket Fee
A fixed fee applied to each individual ticket in the cart, regardless of the ticket price. Free tickets are included as well.
Variable Ticket Fee | Variable Cart Fee
A percentage-based fee calculated on the total value of the cart. The percentage is applied to the total price of all tickets in the cart.