Roles & Permissions
Roles let you control what each user can do in your seller account. For example, you can decide who can change settings or view statistics. Predefined roles are available and can be combined as needed.
Admin
- Unrestricted access to the seller account.
- Can view, edit, and create everything.
Support Specialist
- Suitable for ticket buyer support, POS, or access control staff.
- Access to customers, transactions, tickets, and the support module.
- Can manage tickets and transactions, including cancellations.
- Cannot make settings changes or view statistics.
What Support Specialist can see?
| |
|---|---|
Home | Event listing, no statistics. |
Transactions | Transaction listing, actions per transaction, no exporting and no internal transactions. |
Events | Event listing, no settings or statistics. |
Tickets | Ticket listing, actions per ticket, scanning, no exporting and no complimentary tickets. |
Ticket Transfer | Listing, actions per transfer. |
Customers | Customer listing, edit customers, no exporting. |
Purchase Intents | Listing, actions per purchase intent, no exporting, cannot create intents. |
Match Bank Transfers | |
Subscriptions | Subscription listing, actions per subscription. |
Support | |
Sales Manager
- Suitable for POS staff who need to make and manage bookings.
- Can manage transactions and customers.
- Cannot make settings changes or view statistics.
What Sales Manager can see?
| |
|---|---|
Home | Event listing, no statistics. |
Transactions | Transaction listing, limited actions per transaction, no exporting, no internal transactions, no cancellations. |
Events | Event listing, no settings or statistics. |
Customers | Customer listing, no editing, no exporting. |
Purchase Intents | Listing, limited actions per purchase intent, create intent, import, no exporting, no editing. |
Attendee Manager
- Suitable for on-site staff on the day of the event.
- Can view and export tickets.
- Cannot make settings changes or view statistics.
What Attendee Manager can see?
| |
|---|---|
Home | Event listing, no statistics. |
Events | Event listing, no settings or statistics. |
Tickets | Ticket listing, limited actions per ticket, exporting, no ticket creation, no editing. |
Ticket Transfer | Listing, limited actions per transfer, exporting, no editing. |
Analyst
- Suitable for accountants, marketers, or analysts.
- Can view and export all data.
- Cannot make settings changes.
What Analyst can see?
| |
|---|---|
Home | Event listing, statistics |
Transactions | Transaction listing, exporting, no actions, no editing. |
Events | Event listing, statistics, no editing. |
Tickets | Ticket listing, exporting, no actions, no editing. |
Ticket Transfer | Listing, exporting, no actions, no editing. |
Subscriptions | Listing, exporting, no actions, no editing. |
Statistics | |
Reports | Save, export. |
Accounting | Account balance, settlements, invoices. |
Event Manager
- Suitable for operational staff.
- Can manage events and sales and make settings changes.
- Cannot view customer data, statistics, or reports.
What Event Manager can see?
| |
|---|---|
Home | Event listing, no statistics. |
Events | Event listing, editing, no statistics. |
Purchase Intents | Strategies, editing, no listing. |
Discounts | Coupons, importing, exporting, creating. |
Developer
- Suitable for developers and external partners.
- Can view and manage API keys and payment gateways.
- Cannot view or edit data through the dashboard.
- Note: Data can still be viewed and edited via the API.
What Developer can see?
| |
|---|---|
Webhooks | Create, edit, statistics. |
API Keys | Create, edit. |
Marketplace | Create, no external apps. |
POS Access
In the POS Access section, you can individually determine for each user whether and to which cash registers they should have access. POS access can be combined with dashboard roles but can also be used separately for cash register staff. A user can have access to any number of POS.