---
title: Emails
slug: ticketing/emails
docTags: 
createdAt: 2025-12-08T12:13:13.653Z
---

All emails generated by Tixify can be fully customized using your own HTML templates. This feature is not available directly in your dashboard and must be activated by a support representative.

You can replace the following e-mails with your own HTML template:

- **Booking Confirmation: **Sent after a transaction is successfully completed. It can also be triggered manually from the transaction details.
- **Reservation Confirmation: **Sent when tickets are successfully reserved through Purchase Intents. Learn more about Purchase intents[Valeriia Cherevyk](userId\:xCy_qofC-k0-ZTA67e6iQ) 
- **Reservation Rejection: **Sent when a Purchase Intent is rejected.
- **Ticket Dispatch: **Sent after a transaction is successfully completed.
- **Personalization Reminder: **Sent automatically **X days **before the event to all ticket buyers whose tickets still have the status **Details Required**. Learn more about personalization [Valeriia Cherevyk](userId\:xCy_qofC-k0-ZTA67e6iQ) 
- **User Invitation: **Sent to a new user when they are granted access to the Tixify dashboard.
- **Reset User Password: **Sent to dashboard users who request a password reset.
- **Free Tickets: **Sent through the Free Ticket module after a free ticket has been created.
- **Resend Tickets: **Sent manually from the ticket details.
- **Coupon Invite: **Sent to the selected customer via a coupon import.
- **Verify Customer: **Sent to the customer after creating a new customer account.
- **Reset Customer Password: **Sent to customers who want to reset their password.
- **Ticket Transfer: **Sent to the invited customer when tickets are transferred. 

:::hint{type="info"}
**Note: **This feature requires the **Custom E-Mails **module and a custom email domain.
:::